Privacy policy

Last updated: November 27, 2025

Pensées Profondes operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you with a personalized shopping experience. Pensées Profondes is a store powered by Shopify, which enables us to provide you with the Services.

This Privacy Policy describes how we collect, use, and share your personal data when you use the Services, make a purchase, or communicate with us.

1. Personal Data We Collect

We may collect the following categories of personal data:

Contact information: name, address, billing address, shipping address, phone number, email address

Payment data: payment method, payment confirmation, transaction details

Account information: username, password, preferences

Order information: items viewed, added to cart, purchased, or returned

Communications: messages sent to customer service

Technical data: IP address, device, browser

Usage data: browsing behavior and interactions on the website

2. Sources of Data Collection

We collect this data:

  • directly from you

  • automatically through the website (cookies, Shopify, etc.)

  • from service providers (payment, shipping, hosting)

3. Use of Your Data

We use your data to:

  • process your orders and payments

  • manage shipping, returns, and customer service

  • manage your account

  • prevent fraud

  • comply with our legal obligations

  • send communications related to your orders

  • send marketing offers (if you have consented)

4. Legal Basis (EU / GDPR)

We process your data based on the following legal grounds:

  • Contract performance (orders, delivery, payment)

  • Legal obligations (invoicing, accounting)

  • Legitimate interest (security, fraud prevention, service improvement)

  • Consent (marketing and cookies when required)

5. Data Sharing

We share your data only with:

  • Shopify (hosting, payments, security, analytics)

  • Logistics providers (printing, shipping, returns)

  • Payment providers

  • Marketing tools (if enabled) (Advertising partners, where advertising and measurement features are enabled, in order to create customer lists, personalize ads, measure advertising performance, and improve our marketing campaigns, only where permitted by law and with your consent where required)

All parties are contractually required to respect confidentiality.

6. Cookies

We use cookies and similar technologies to:

  • operate the store

  • measure traffic and analytics

  • improve the user experience

  • display personalized content and advertisements (if you consent)

You can manage your cookie preferences at any time via the cookie banner displayed during your first visit or through your browser settings.

7. Your Rights (EU / United Kingdom)

You may request:

  • access to your data

  • correction of your data

  • deletion of your data

  • data portability

  • objection to data processing

  • withdrawal of your consent

You can exercise these rights by contacting us at:
contact@pensees-profondes.com

For data processed by Shopify, you can also use the portal:
https://privacy.shopify.com/fr

8. International Transfers

Some data may be processed outside the EU (e.g., Shopify, partners).
In such cases, we use recognized protection mechanisms (standard contractual clauses, adequacy decisions).

9. Security and Retention

We protect your data with appropriate technical and organizational measures.
We retain your data only for as long as necessary to fulfill our legal and contractual obligations.

10. Children

Our Services are not intended for children under the age of 16.

11. Contact

For any questions or requests regarding your personal data:

Pensées Profondes
60 Rue François 1er
75008 Paris – France
Email: contact@pensees-profondes.com